FAQ

1. What materials are your rings made of?

Our rings are crafted from high-quality sterling silver and adorned with stunning zircon gemstones. Each piece is meticulously designed to ensure durability and beauty.

2. What is sterling silver?

Sterling silver is a precious metal alloy containing 92.5% silver and 7.5% other metals, typically copper. This composition enhances the strength and durability of the silver, making it ideal for jewellry.

3. Are your rings hypoallergenic?

Yes, our sterling silver rings are hypoallergenic, making them suitable for sensitive skin. We prioritize the use of materials that are gentle on the skin to ensure comfort and safety for all our customers.

4. How do I know my ring size?

Please refer to our Ring Size page.

5. How should I care for my sterling silver ring?

To maintain the beauty of your sterling silver ring, we recommend storing it in a dry and air-tight container when not in use to prevent tarnishing. Avoid exposing the ring to harsh chemicals, such as perfumes and household cleaners, as these may damage the silver. Regularly clean your ring with a soft cloth to remove any dirt or oils.

6. Are your zircon gemstones natural or lab-created?

Our zircon gemstones are lab-created to ensure consistent quality and brilliance. Lab-created gemstones offer the same beauty and durability as natural stones while being more environmentally friendly and ethically sourced.

7. Can I wear my ring while swimming?

We advise against wearing your ring while swimming as prolonged exposure to the chemicals in the water may tarnish the silver and affect the brilliance of the gemstones. 

8. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your ring, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for more information on our policies and procedures.

9. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help. You can reach us via email at info@jewelleur.com or through our Contact Us page. We strive to respond to all inquiries promptly and provide assistance to ensure a seamless shopping experience.

10. Do the rings come in a gift box?

Yes, we offer a complimentary gift box for each ring.